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Welcome to America

Posted by mwallach on January 4, 2011 in New To You, New Yorkers

Dear That’s Life, It isn’t every day that I walk into JFK holding a bunch of balloons.  Or a big cake box.  Or pompoms.  It definitely isn’t every day that I walk into JFK holding all three. Going to greet the gold medal Maccabi USA Youth Basketball team as they arrived from the games in [...]

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Service? What service?

Posted by mwallach on January 3, 2011 in New To You

Dear That’s Life, It seems to me that some people in customer service industries forget that they are actually supposed to service customers. One might think there would be a clear understanding of that before they enter into such a profession, but it often seems to get lost in translation. We wanted to have a [...]

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New York State of Mind

Posted by mwallach on December 22, 2010 in Happy Holidays, New Yorkers

Dear That’s Life, “I’m in a New York state of mind.” – Billy Joel I walked through Penn Station and the usually hurried crowd seemed to be walking in a deliberate and cautious manner, as if being lead by a pace car. New Yorkers are not the laid back, “let’s take a stroll’ kind of [...]

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